IT Support Specialist - Mergers & Acquisitions

We are looking for a self-motivated strong communicator with a keen attention to detail, fantastic analytical and problem-solving skills and the ability to look for continuous opportunities for improvement. The IT Senior Support Specialist's role is to support the Corporate office to ensure proper computer operation so that end users can accomplish business tasks. This role will also support the Corporate Development team with Mergers & Acquisitions to help ensure the streamlined operations of the IT Department with the business objectives of the organizations. This includes receiving, prioritizing, documenting, and actively resolving end user help requests. Problem resolution may involve the use of diagnostic and help request tracking tools, as well as require in-person, hands-on help at the user's desktop.     Main Responsibilities: Responsible business requirements pertaining to mergers, acquisitions and service installations during scheduled project meetings.  Responsible for implementing the latest technology to improve the operational efficiency and reduce the cost for all locations - Conduct risk assessment identification Schedule and supervise remote technical staff for distant end desktop, system, and network installation, configuration, and repair.  Develop and maintain user acceptance test plans Provide technical and administrative direction to team members regarding desktop, server, network, application, and business processes. May perform break-fix and modification for desktops and servers at the practice level, including installing and upgrading software, installing hardware, configuring systems and applications. Create integration processes and plans for IT related activities in support of mergers and acquisition Work with internal stakeholders to resolve issues that may arise out of due diligence, post close go-live and during stabilization period. Assist with incoming help requests from end users via in person requests, telephone and e-mail  Prioritize and schedule problems. Escalate problems (when required) to the appropriately experienced team member. Order, configure and complete the installation of approved orders for hardware, software and peripherals. Perform hands-on fixes at the desktop level, including installing and upgrading software, installing hardware, implementing file backups, and configuring systems and applications.    #zip Required Skills Five years min experience in IT support Prior support of Merger & Acquisition team a plus Certifications in Microsoft a plus. A+, Network +, or other like certifications preferred  Remote Application and user supportexperience. Proficiency with operating system and networktroubleshooting tools and techniques.  Ability to articulate technical problems to both customer as well as adjacent technical teams in written and verbal forms. Proficiency at creating technical documentation for projects and procedures utilizing MS Office including Visio. PMP or secondary project management experiencepreferred. Highly organized with the ability to manage multiple projects Knowledge of computer hardware, including PC, Laptops and printers. Extensive application and user supportexperience from a remote location. Working knowledge of a range of diagnostic utilities. Strong documentation skills. Proven ability to configure desk top and laptop computers, computer peripheral equipment and end user desk top software.  Ability to travel more than 50% of the time 8430-200
Salary Range: NA
Minimum Qualification
5 - 7 years

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