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Client Scheduler

Overview
When life changes, we can help! At The Advocator Group, we turn challenges into opportunities in order to enrich the lives of our clients. Our stunning Teammates are dedicated to preserving the financial well-being of clients by assisting them through the Social Security Disability benefits process.
The Advocator Group has achieved continuous growth in employee count, locations and revenue since our beginning in 2002. We operate as a subsidiary of Brown & Brown, one of the largest players in the insurance & financial services industry, with over 75 years of dedicated service.
We are looking for an enthusiastic, customer service-oriented Teammate to join our team as a Client Services Scheduler.
Full time position, 8:30am-5:30pm Monday-Friday w/ overtime opportunities
Located in Wakefield, MA- modern building with free parking & walking paths
Extensive, paid training program and growth opportunity
Responsibilities
Schedule all client appointments by completing high-volume outbound calls
Ensure clients are properly prepared for their appointments by understanding the application process and educating them clearly
Guarantee quality service and results by clearly documenting all instance of client communication and securing coverage during unplanned absences
Provide phenomenal customer service by answering all calls, emails and correspondence in a timely manner
Qualifications
Minimum of 1-year work experience in an administrative support position
Must have strong organizational skills, as well as excellent written and verbal communication
Demonstrate the ability to learn new systems
Proficient use of Microsoft Office and calendar scheduling software preferred
Bachelor Degree preferred
Our stunning Teammates are truly what makes our success possible! We are committed to providing a positive environment that fosters growth, innovation and collaboration.
To support our Teammates, we offer?
Tuition reimbursement, training & professional growth opportunities
Employee engagement- annual outings, MVP awards & bagel Fridays
Health, Dental, & Vision
Paid Vacation & Holiday time
401K & employee stock purchase plan
We play as individuals, but win as a team? We look forward to you joining The Advocator Group on our mission to change lives!
PHYSICAL REQUIREMENTS
Sedentary work: Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects, including the human body. Sedentary work involves sitting most of the time. Jobs are sedentary if walking and standing are required only occasionally and all other sedentary criteria are met. Physical requirements on a regular basis of this role include:
Fingering: Picking, pinching, typing or otherwise working, primarily with fingers rather than with the whole hand or arm as in handling.
Talking: Expressing or exchanging ideas by means of the spoken word in which one must convey detailed or important spoken instructions to others accurately, loudly or quickly.
Hearing: Perceiving the nature of sounds at normal speaking levels or without correction. Ability to receive detailed information through oral communication and make fine discriminations in sound.
Visual: Required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; expansive reading.
The Advocator Group is an Equal Opportunity Employer. We take pride in the diversity of our team and seek diversity in our applicants. M/F/D/V.



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